THEWHOO

Q. How can I join THE WHOO Loyalty Program?
A. Simply sign up on THE WHOO official website, and you will be automatically registered to THE WHOO Loyalty Program. You will be the 'Classic Jade' member at first without any purchase.

Q. What are the tiers of THE WHOO Loyalty Program?
A. THE WHOO Loyalty Program consists of three tiers: [Classic Jade, Royal Blue, Imperial Gold], with automatic upgrades based on your purchase amount within one year.

Q. What benefits do I receive as a member of THE WHOO Loyalty Program?
A. Members can enjoy various benefits including special discounts, complimentary shipping and exclusive welcome gifts.

Q. How can I upgrade to a higher Loyalty tier?
A. Upgrades for Loyalty tiers are automatically applied when your purchase amount within one year reaches the required amount.
[Classic Jade: ~$269, Royal Blue: $270~$799, Imperial Gold: $800~]

Q. What are the requirements to maintain my Loyalty tier?
A. Your Loyalty tier will be maintained as long as your purchase amount within one year meets the criteria. If it does not, your Loyalty tier may be adjusted.

Q. Can my Loyalty tier be downgraded?
A. Yes, your Loyalty tier may be adjusted if it falls below the purchase amount standard for the previous tier after maintaining the tier for one year based on the date of promotion.

Q. Can I use my Loyalty Program benefits in offline stores?
A. Currently, benefits of THE WHOO Loyalty Program are available only through THE WHOO US Official Website.

- The 10% off your first purchase discount code is available exclusively to new members who register for the first time on THE WHOO official website.
- The discount code can only be used once
- The discount code cannot be combined with other codes and do not apply to taxes or other promotions.
- The discount code is valid for 30 days from the date of account registration.

- Welcome Gift of an upgraded tier will be sent immediately after the condition of the higher tier is satisfied.
- Welcome Gift will be sent via email as a code format, and can be used with next order.
- The upgrade of Loyalty tier is based solely on total spending within one year and does not include promotions or discounts.
- Upgrades or downgrades of Loyalty tier are non-transferable and are strictly based on the member's personal spending behavior.

How to Refer My Friend?
(i) Share your referral link copied from the bottom of the 'My account' page to invite your friends. When your friends sign up through your link, your friends will get a [$30 Off Code] available for their first order of $110+ (via email), and you will also get [$30 Off Code] for your next $110+ order (via email).
- The discount code can only be used for purchases of $110 or more.
- The discount code is valid for one use only and cannot be combined with other discounts or promotions.
- The discount code is valid for 30 days from the date of issue.
- The discount code will be automatically issued once the invited friend use a $30 discount code with purchase $110 or more.
- The referrer will receive an email to check the issued discount code after the friend’s first purchase is completed.