If you have any questions, please use the Contact Us menu at the footer or call 1-866-993-4709 (Monday – Friday 8:00 AM ~ 5:00 PM (EST)), except on holidays.
{"@type":"Question","name":"How can I contact Customer Service?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e If you have any questions, please use the \u003ca href=\"\/pages\/contact\"\u003eContact Us\u003c\/a\u003e menu at the footer or call 1-866-993-4709 (Monday – Friday 8:00 AM ~ 5:00 PM (EST)), except on holidays. \u003c\/p\u003e"}}
On any page within THE WHOO official US website, click the icon (account) at the top right corner of the page. Simply enter your email address and the required information on the following form or sign up with the SNS account(Google or Facebook).
If you need further assistance regarding creating the account, please contact THE WHOO Customer Service (Contact us)
{"@type":"Question","name":"How do I create an account?","acceptedAnswer":{"@type":"Answer","text":"\u003cul\u003e \u003cli\u003e \u003cp\u003e On any page within THE WHOO official US website, click the icon (\u003cspan\u003e \u003cspan\u003eaccount\u003c\/span\u003e \u003c\/span\u003e) at the top right corner of the page. Simply enter your email address and the required information on the following form or sign up with the SNS account(Google or Facebook). \u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e If you need further assistance regarding creating the account, please contact THE WHOO Customer Service (\u003ca href=\"\/pages\/contact\"\u003eContact us\u003c\/a\u003e) \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e"}}
To access your account page, click the icon (account) at the top right corner of the page to log in.
{"@type":"Question","name":"How do I access my account page?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e To access your account page, click the icon (\u003cspan\u003e \u003cspan\u003eaccount\u003c\/span\u003e \u003c\/span\u003e) at the top right corner of the page to log in. \u003c\/p\u003e"}}
Please click the icon (account) at the top right corner of the page and then “Forgot password” in the Sign in page.
You will automatically receive an email linked to your account to reset your password. You can then use the new login information to access your account.
{"@type":"Question","name":"How do I reset my password?","acceptedAnswer":{"@type":"Answer","text":"\u003cul\u003e \u003cli\u003e \u003cp\u003e Please click the icon (\u003cspan\u003e \u003cspan\u003eaccount\u003c\/span\u003e \u003c\/span\u003e) at the top right corner of the page and then “\u003ca href=\"https:\/\/thewhoo-usa.com\/account\/login#recover\"\u003eForgot password\u003c\/a\u003e” in the Sign in page. \u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e You will automatically receive an email linked to your account to reset your password. You can then use the new login information to access your account. \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e"}}
tab-AODFyR004TzFlTU5LU__tab_shippingSHIPPING
SHIPPING
Orders will ship within 1 to 2 business days after the order is submitted.
We will send a shipping confirmation to the email address on file when the order ships.
{"@type":"Question","name":"When will my items be shipped?","acceptedAnswer":{"@type":"Answer","text":"\u003cul\u003e\u003cli\u003e Orders will ship within 1 to 2 business days after the order is submitted. \u003c\/li\u003e\u003cli\u003e We will send a shipping confirmation to the email address on file when the order ships. \u003c\/li\u003e\u003c\/ul\u003e"}}
On average, orders are delivered within 4-7 business days after shipment.
{"@type":"Question","name":"How long will it take for my order to be delivered?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e On average, orders are delivered within 4-7 business days after shipment. \u003c\/p\u003e"}}
Free shipping is available on all orders.
{"@type":"Question","name":"What is the cost of shipping?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e Free shipping is available on all orders. \u003c\/p\u003e"}}
After signing into your account, go to My Account > My Order. Click on the order, and the carrier's tracking page will be displayed. You may also track your order by clicking the tracking link in your shipping confirmation email.
{"@type":"Question","name":"How do I track my order?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e After signing into your account, go to My Account \u003e My Order. Click on the order, and the carrier's tracking page will be displayed. \u003cbr \/\u003e You may also track your order by clicking the tracking link in your shipping confirmation email. \u003c\/p\u003e"}}
All items in your order must be shipped to a single "ship to" address. We do not ship to third party shippers. A valid United States address is required. We do not ship to PO Boxes or military addresses.
{"@type":"Question","name":"Are there any shipping restrictions?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e All items in your order must be shipped to a single \"ship to\" address. \u003cbr \/\u003e We do not ship to third party shippers. \u003cbr \/\u003e A valid United States address is required. \u003cbr \/\u003e We do not ship to PO Boxes or military addresses. \u003c\/p\u003e"}}
tab-AYlQyZzNocWZhUEpre__tab_orderORDER
ORDER
Once your order has been submitted, you can cancel the order before shipping or request return on My Order List after shipping. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"How do I change my order after it has been submitted?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e Once your order has been submitted, you can cancel the order before shipping or request return on My Order List after shipping. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
tab-AcWk4dVFycjFuZmsyV__tab_returnsRETURNS
RETURNS
To start a return, you can go to My Order List and click Return button. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"How do I return items?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e To start a return, you can go to My Order List and click Return button. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
Shipping costs will be covered by THE WHOO USA for damaged items or wrong items shipped. For returns due to a Change of Mind, $5 will be deducted from your return amount. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"What is the shipping cost for returns?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e Shipping costs will be covered by THE WHOO USA for damaged items or wrong items shipped. \u003cbr\u003e For returns due to a Change of Mind, $5 will be deducted from your return amount. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
For refunds of damaged, wrong and missing items will be processed with a full refund, while shipping fees for refunds due to a Change of Mind is $5 and it will be deducted from the refund amount. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"Can items be returned for a full refund?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e For refunds of damaged, wrong and missing items will be processed with a full refund, while shipping fees for refunds due to a Change of Mind is $5 and it will be deducted from the refund amount. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
The following are not eligible for return:
* Any item reported after 30 days from the date of purchasing * Any item that shows any signs of significant usage * Any item that has been damaged intentionally * Any item that was not purchased via Thewhoo-usa.com * Any item returned without any previous notice or in spite of the return request denied by our customer service
{"@type":"Question","name":"What items are ineligible for return?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e The following are not eligible for return: \u003cbr\u003e\u003cbr\u003e * Any item reported after 30 days from the date of purchasing\u003cbr\u003e * Any item that shows any signs of significant usage\u003cbr\u003e * Any item that has been damaged intentionally\u003cbr\u003e * Any item that was not purchased via Thewhoo-usa.com\u003cbr\u003e * Any item returned without any previous notice or in spite of the return request denied by our customer service \u003cbr\u003e\u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
Once the return package is received at our facility, the refund will be processed within two weeks. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"How long will it take to receive a refund for returns?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e Once the return package is received at our facility, the refund will be processed within two weeks. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}
We do not process exchanges. Please order the desired item and return the unwanted item. For further information, please refer to our Return & Shipping Policy.
{"@type":"Question","name":"Can I exchange items?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e We do not process exchanges. Please order the desired item and return the unwanted item. \u003cbr\u003e For further information, please refer to our \u003ca href=\"\/pages\/shipping-and-return-policy\"\u003eReturn \u0026 Shipping Policy\u003c\/a\u003e. \u003c\/p\u003e"}}